Helpdesk Engineer

Jobs

We are an IT company, based in Ghent, specialising in providing professional IT solutions, including Cybersecurity, Cloud solutions, Network Management, IT Infrastructure, and 24/7 IT Support. With over 35 years of experience, we’re focused on supporting and monitoring the IT environments of our clients, so that their business can run without limitation, and with complete security.

As a Helpdesk Engineer at Cuarta, your role is to be a skilled IT specialist who provides technical support and assistance to our clients. You will serve as the first point of contact for resolving hardware, software, and network-related issues. With your adept problem-solving abilities, you will efficiently troubleshoot technical problems and guide users through issue resolution. Your main goal will be to ensure the smooth functioning of computer systems, enhance user productivity, and deliver excellent customer service.

What You'll Bring to the Team

What You'll Need to Succeed

You should be stress-resistant, capable of handling pressure and challenges with composure.
An eye for detail is essential, ensuring accuracy and precision in your work.
Demonstrate self-discipline to document properly, maintaining organised and comprehensive records.
You are eager to learn, continuously seeking new knowledge and skills to grow professionally.
You naturally convey trust, because you will be in contact with clients and work with them on a specific project.
Excellent communication, writing and speaking skills in English and Dutch. French is a nice bonus!
You’re located in Flanders.

What's in It for You?

Work with us and experience the best of both worlds

Open Culture: Embrace a workplace where ideas flow freely, and direct communication is the norm. A fun environment with a touch of formality. Your voice will be heard, and your contributions will be celebrated!
Flex Your Hours: Say goodbye to the 9-to-5 grind! Enjoy flexible working hours, allowing you to balance your work and personal life like a pro.
We Invest in Your Self-Development: We want to see you grow. You’ll enjoy 35 hours/year paid self-development training. Choose a work-related course tailored to your interests and career goals, and leave the rest to us.
Sweet Rewards: Enjoy an attractive gross salary and a host of benefits, including hospitalisation insurance, meal vouchers, and ecocheques. We care about your well-being!
Travel with Ease: Benefit from the comfort of a premium company car complemented by a fuel card, or opt for a mobility budget to enhance flexibility. Commute effortlessly to work and explore your leisure destinations when not on duty.
Flex Rewards: Love going the extra mile? Our custom remuneration plan lets you earn bonuses through on-call service/duty. Work hard, play hard!

And of course, we couldn’t forget Fries Day every Friday! Experience our office tradition, which brings a pleasant touch to your end-of-week.

A Day in the Life of a Helpdesk Engineer

Open Culture: Embrace a workplace where ideas flow freely, and direct communication is the norm. A fun environment with a touch of formality. Your voice will be heard, and your contributions will be celebrated!
Flex Your Hours: Say goodbye to the 9-to-5 grind! Enjoy flexible working hours, allowing you to balance your work and personal life like a pro.
We Invest in Your Self-Development: We want to see you grow. You’ll enjoy 35 hours/year paid self-development training. Choose a work-related course tailored to your interests and career goals, and leave the rest to us.
Sweet Rewards: Enjoy an attractive gross salary and a host of benefits, including hospitalisation insurance, meal vouchers, and ecocheques. We care about your well-being!
Travel with Ease: Benefit from the comfort of a premium company car complemented by a fuel card, or opt for a mobility budget to enhance flexibility. Commute effortlessly to work and explore your leisure destinations when not on duty.
Flex Rewards: Love going the extra mile? Our custom remuneration plan lets you earn bonuses through on-call service/duty. Work hard, play hard!

And of course, we couldn’t forget Fries Day every Friday! Experience our office tradition, which brings a pleasant touch to your end-of-week.

08:00-12:00

Engage in our focused and productive morning routine. Participate in the Standup Meeting, meticulously plan the day's agenda, and execute ongoing projects with precision and dedication.

12:00-13:00

Take a well-deserved break and time to refuel with a lunch break. Use this midday interlude to refresh your mind and prepare for the afternoon's challenges.

13:00-17:00

Continue with the afternoon's project execution, ensuring seamless communication with clients and team members. Emphasise the importance of project documentation, diligently preserving the progress made throughout the day.

Every Wednesday Morning: Mark your calendar for our weekly Team Meeting, a critical occasion for team alignment and collective growth. Come prepared to collaborate, share ideas, and forge stronger bonds within the team.

As a Helpdesk Engineer, every day is an adventure filled with problem-solving, teamwork, and making a difference in the world of tech support!

How to Apply

You think this is for you, and you’re ready to take on the challenge? Follow these five steps and we’ll see you there!

Online application

Fill in the application below and upload your resume. Don’t forget to add your LinkedIn profile / GitHub link!

Introductory call

After a review of your application, we want to know you better and would like you on an online introductory call.

Assessment

Take a short assessment to help us gauge your suitability for the task and evaluate your fit for the role.

Meet us in person

Following your assessment, let’s connect to ensure compatibility and discuss further matters.